Feedback & Complaints
Your feedback is critical to our success!
We strive to provide a great customer experience and we acknowledge that without you, our client, we wouldn’t have a business.
Honest and constructive feedback is critical to the ongoing success and improvement of our business.
Tell us about your most recent experience dealing with SUREWiSE, and you’d be helping us identify what we are doing right and more importantly, what we need to improve.
Providing your feedback is easy. Simply complete the Feedback Form below or send us an email at firstname.lastname@example.org or call us on 1800 273 256.
What should I do if I have complaint?
If you wish to make a complaint, our complaint process is shown below:
- Contact us and tell us about your complaint. We will do our best to resolve it quickly.
- If your complaint is not satisfactorily resolved within 10 days, please contact our Complaints Officer on (08) 8413 6300 or put your complaint in writing and send it to SUREWiSE at Level 1, 50 Hindmarsh Square, Adelaide, SA, 5000. We will try to resolve your complaint quickly and fairly.
- SUREWiSE‘s is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at GPO Box 3, Melbourne, VIC, 3001 or by calling 1800 931 678 or by emailing email@example.com or online at www.afca.org.au.