Feedback & Complaints

Your feedback is critical to our success!

We strive to provide a great customer experience and we acknowledge that without you, our client, we wouldn’t have a business.

Honest and constructive feedback is critical to the ongoing success and improvement of our business.

Tell us about your most recent experience dealing with SUREWiSE, and you’d be helping us identify what we are doing right and more importantly, what we need to improve.

Providing your feedback is easy. Simply complete the Feedback Form below or send us an email at enquiry@surewise.com.au or call us on 1800 273 256.


What should I do if I have complaint?

If you wish to make a complaint, our complaint process is shown below:

  1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.
  2. If your complaint is not satisfactorily resolved within 10 days, please contact our Complaints Officer on (08) 8413 6300 or put your complaint in writing and send it to SUREWiSE at Level 1, 50 Hindmarsh Square, Adelaide, SA, 5000. We will try to resolve your complaint quickly and fairly.
  3. SUREWiSE‘s is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at GPO Box 3, Melbourne, VIC, 3001 or by calling 1800 931 678 or by emailing info@afca.org.au or online at www.afca.org.au.

Feedback Form

  • Your Details

    This section of the form captures information about you so we know who is providing this feedback.
  • Enter your first name and surname
  • Enter your business name (if applicable)
  • Enter your email address
  • Enter the best phone number we can reach you on (including area code)
  • Are you an existing client of SUREWiSE?
  • For existing SUREWiSE clients, please enter your unique client code (refer to your invoice)
  • Providing Your Feedback

    We value your feedback whether it's positive or constructive. This section of the form allows you to provide us with specific feedback details.
  • What type of feedback are you providing us with today?
  • What was the date of your experience that you are providing us with feedback about?
    Date Format: MM slash DD slash YYYY
  • What was the time of your experience (if applicable) that you are providing us with your feedback about?
    :
  • Which SUREWiSE representative were you dealing with (if applicable)?
  • We value you feedback and ask that you please provide us with as much detailed information concerning your experience.
  • Do you want to be contacted by SUREWiSE to discuss your feedback?
  • By ticking the box below, you declare that the information you are providing on this form is true and accurate to the best of your knowledge. You also acknowledge and agree that SUREWiSE may contact you about your feedback or request further information from you irrespective of whether you requested to be contacted or not.
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