Positive changes at SUREWiSE

By Michele Smith 27/02/2018

Positive changes are being made in the background at SUREWiSE with the most significant change being a recent organisational restructure.

With over 40 years experience within the insurance industry and having previously owned and managed an insurance brokerage, Peter Blanco (Managing Director) and the new senior management team (Mark Gabell, Business Manager and Heather Blanco, Head of Business Unit) are committed to improving your customer experience at SUREWiSE. We hope you’ve noticed some of the changes we’ve already made and we will continue to evolve into the future.

Did you know that SUREWiSE is part of Steadfast Group? Steadfast Group is the largest insurance broker network in Australia and New Zealand. As a client of a Steadfast network insurance broker, you get the best of both worlds – local and personalized service, with the insurance expertise and support of a large organisation.

Keeping you updated on the world of insurance has become even easier now that SUREWiSE is on Facebook, LinkedIn and Instagram. Are you following us on social media yet? We are also committed to continually adding new information to our website so you can have your own information resource. Check us out at www.surewise.com.au

We also acknowledge the importance of you being able to make an insurance claim when you need to and having your claim settled as quickly as possible. This is why we now have a dedicated Claims Management Team whose primary purpose is to get your claims paid and quickly. Feedback received so far is that this new approach is working extremely well! To lodge a claim, call our Claims Team on 1800 273 256 or send an email to claims@steadfastbrecknock.com.au or visit our website for further information.

Knowing what cover you need for you or your business and navigating the complexity of the insurance landscape can be both time consuming and overwhelming. This is where having SUREWiSE on your team can be most valuable. Our team of qualified and experienced insurance professionals will work with you to understand you and your business, find and recommend relevant insurance options and customise a policy to your specific needs and budget.

We would also like to highlight that; SUREWiSE has access to customised insurance policies not publicly available; we can perform real time market comparisons; we can call upon the power of Steadfast to help champion your claims; you have the choice of policies from over 150 insurers; and we have access to a range of calculators to help you set appropriate sums insured’s for your property and personal contents; among many additional benefits.

Peter Blanco would like to personally thank you for partnering with SUREWiSE and for your patience whilst we are making positive changes behind the scenes. As an organisation, we value your feedback and have created a new email address (feedback@steadfastbrecknock.com.au) to make providing your feedback even easier if you don’t have the time to call us. We are also extremely happy with the tremendous positive testimonials being provided by clients which have been added to our website and shared on our social media platforms.

If we can be of any assistance to you, your business, your friends, family or colleagues, please spread the good news about SUREWiSE. Nothing beats word of mouth advertising!

 

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